Terms & Conditions
Last Reviewed: 22 November 2022
OVERVIEW
This Website (“Website”) is operated by MAISON de SABRÉ Pty Ltd ACN 57624081910 (“MAISON de SABRÉ”). Throughout the site, the terms “we,” “us” and “our” refer to MAISON de SABRÉ. MAISON de SABRÉ offers this Website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. By visiting our Website and/or purchasing something from us, you agree to and agree to be bound by the following: These Terms & Conditions; The Terms of Use; The Privacy Policy. (“Terms”) The Terms apply to all users of the Website, including without limitation users who are browsers, vendors, customers, merchants and/ or contributors of content. Please read the Terms carefully before accessing or using our Website. If you do not agree to all the terms and conditions of this agreement, then you may not access the Website or use any services. If the Terms are considered an offer, acceptance is expressly limited to the Terms. We reserve the right to update, change or replace any part of the Terms by posting updates and/or changes to our Website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the Website following the posting of any changes constitutes acceptance of those changes.
TERMS OF ORDER
Changes and Cancellations
MAISON de SABRÉ will not change any monogramming and is not liable for incorrectly placed orders. We ask you to double-check your order before finalising your payment. Once an order has been finalised on our website, we’re unable to amend or cancel your order under any circumstances. We do not offer a cancellation cool-off period. Please note we will not personalise an order with any profanity.
Price
Prices for our products are subject to change without notice. We reserve the right to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third party for any modification, price change, suspension or discontinuance of the service. We will not honour price changes or adjustments. The Prices of products are expressed in AUD on the Australian website, USD on our global website and Yen on our Japan Website. Payments can be completed in your local currency on the basis of a daily conversion used for the Website inclusive of taxes and excluding customs duties for orders outside of Australia that shall be borne by the Customer.
SHIPPING AND HANDLING
Dispatch
Orders placed before 11am AEST are dispatched the same day. If you have placed an order over the weekend, please allow up to 1-2 business days for your order to be processed. In the event of a sale period, there may be processing delays between 3-5 business days. Please note business days do not include public holidays. Once your order has been received, you will receive a tracking number via email notification. Please allow up to 48 hours for your tracking details to be updated with our carrier.
Delivery
Parcels using tracked shipping methods will be tracked through to delivery. Please ensure you check with your local carrier for order updates after dispatch from our warehouse. MAISON de SABRÉ will not be held responsible for any theft or damage if your parcel is left at an unattended address or as a result of electing a "safe drop" delivery service.
Shipping Delays
MAISON de SABRÉ does not take any responsibility for shipping delays and is unable to provide a refund for any part of your order. Our parcels ship via Australia Post until they reach your elected country for delivery and are then transferred to your local mail carrier. MAISON de SABRÉ is not liable for delays with local carriers.
Return to sender
MAISON de SABRÉ is not responsible for items returned to sender for the following reasons:
- Incorrect/ insufficient address
- Unclaimed from the post office
- Failure to pay taxes/customs fees and/or duties
- Closed shipping lanes.
If a package is returned to sender or rejected, it is the customer’s responsibility to email info@maisondesabre.com to arrange redelivery. In this instance, we can only offer to resend the original item or replace it with a store credit, we cannot offer a refund or exchange. Please note that you may be liable to pay for postage costs. The Client Services team will provide as much assistance as possible to trace a missing parcel, however, it is the customer’s responsibility to follow up with their local carrier.
Shipping timeframes
Australia:
Australia Post Standard Shipping: 3-5 Business Days for Metro areas and up to 10 business days for regional areas.
The cost of standard shipping is FREE, on orders over $90
Australia Post Express Shipping: 1-3 Business Days for Metro areas and up to 7 business days for regional areas. The cost for express shipping is $10.
*Please note that these timeframes only include transit time from when your order has been picked up from our fulfilment centre. Public holidays impact delays.
New Zealand:
Our New Zealand orders are being dispatched with SEKO.
Standard Shipping: 8 -14 Business Days.
The cost of Standard Shipping is, FREE, on orders over $90
Express Shipping: 3-6 Business Days. The cost for express shipping is $10.
*Please note that these timeframes only include transit time from when your order has been picked up from our fulfilment centre. Public holidays, changes to global shipping timeframes, limited freight capacity, and various worldwide restrictions may impact delays. For Global shipping timeframes, please visit the Australia Post website and the website of your local carrier.
Taxes/Duties and Custom fees (New Zealand)
Your order may be withheld in customs for mandatory processing. These delays are not the responsibility of MAISON de SABRÉ. There may be taxes or duties applied by customs throughout the delivery process. Please know these charges are not inclusive of the original shipping charge and are unable to be paid for or reimbursed by MAISON de SABRÉ. The Duty threshold for New Zealand is currently set to NZD1,000. Duty may be payable on items where the value of shipments going to one address on any day is above NZD1,000. When this occurs freight will be held and assessed. The amount of duty payable will depend on the item(s) shipped and their value. If you do not pay your customs fees, your order may be destroyed and/or abandoned. In this case, MAISON de SABRÉ is unable to provide a reimbursement of your order. It is the customer's responsibility to contact the relevant customs office to find out if you are affected by these charges.
PRODUCT AVAILABILITY
All products are subject to availability. MAISON de SABRÉ will endeavour to ensure all quantities displayed online are true and accurate, however, will not be liable for any products that are not available at the time of your checkout. MAISON de SABRÉ reserves the right to change at any time and without prior notice, the Products offered on the Website. Technical errors or modifications may occur, notably in the event of simultaneous orders of the same Product by several Customers. In the event the Product is found unavailable after placing the order, MAISON de SABRÉ shall inform the Customer by email as soon as possible with next steps. If an ordered product is unavailable, alternative products may be offered in exchange or a refund/store credit may be issued at the discretion of our Client Services team. MAISON de SABRÉ shall not be held liable in the event of stock shortage or unavailability of Products for orders not yet accepted by MAISON de SABRÉ. MAISON de SABRÉ reserves the right to terminate or cancel orders when there has been a website malfunction, technical disturbance or incorrect price displayed. Notification to the customer will be sent our immediately and any payment received from the customer will be refunded.
Branding
All MAISON de SABRÉ products are branded with the MAISON de SABRÉ logo in gold foil. This applies to all monogrammed products regardless of selected personalisation foil colour.
Colour and Imagery
MAISON de SABRÉ endeavors to ensure that the colour and pattern of the Product photos are displayed on the Website are faithful to the original Products. Variations may occur, notably due to the technical limitations of colour reproduction on the Customer’s computer equipment. Consequently, MAISON de SABRÉ cannot be held liable for non-substantial errors or inaccuracies of photographs or graphic representations of Products appearing on the Website.
PROMOTIONS & DISCOUNT CODES
MAISON de SABRÉ will not produce or distribute discount codes unless stated otherwise. Sales, promotions and discounts will be announced via marketing channels. Sales, promotions, and discounts will not be honoured outside of specified sale periods. If a discount code is valid, it is the customers’ responsibility to apply this to their order at checkout. MAISON de SABRÉ is not liable or obligated to apply any discount codes once an order has been processed. If a product has been sold with a discount, this product cannot be returned unless it is adequately proven and deemed faulty. All sale items and products purchased from The Outlet are final sale. Discount codes cannot be applied to sale items unless stated otherwise.
RETURN POLICY
If you change your mind, unpersonalised products may be returned in exchange for a store credit. All personalised pieces are final sale unless proved and deemed faulty. Faulty items may be replaced with new product or store credit at the discretion of MAISON de SABRÉ. We do not offer refunds or exchanges. Any and all returns on faulty product will be only be approved at the discretion of MAISON de SABRÉ. Items that are damaged as a result of normal wear and tear do not constitute a manufacturing fault. MAISON de SABRÉ is not liable for incorrectly or accidentally purchased and/or personalised products. To be eligible for a return, your item must
- NOT be personalised
- Unused and in its original condition
- In the original packaging
- Not be on sale and/or purchased from The Outlet.
Shipping costs for approved returns shall be covered by the customer and are non-refundable. To lodge a return you will need to contact the Client Services Team to obtain a Return Authorisation number. Once you have received your Return Authorisation number you will then need to download our Return Form to fill out and enclose in your package. Read the full Return Policy and accompanying documents here.
WARRANTY
6 Month General Warranty
Our general warranty covers manufacturing and workmanship faults on all leather products, excluding Jelligrain™. This warranty does not cover any damage or distortion caused by general wear and tear, misuse of product, or neglect to care for the leather appropriately. Our warranty also declines to cover any discolouration of the leather and/or hardware over time. To make a warranty claim, your order must have been processed directly through our official website. Along with your claim, proof of purchase and photos of the manufacturing fault must be included. Without proof of default, your claim will not be covered under our warranty. We encourage you to contact our dedicated Client Services Team by emailing info@maisondesabre.com with details and images of the specific defects. If your warranty claim has been accepted, your item will be replaced and your warranty period stands from the date of original purchase. The MAISON de SABRÉ warranty sits alongside applicable consumer protection law. If you have purchased prior to the 30th of August 2022, then you will be still entitled to the old warranty terms of 1 year. All orders placed after the 30th of August 2022 will be covered under this 6-Month General Warranty.
Personalisation Warranty
Every personalised product is finished by hand. We therefore understand that there may occasionally be defects in the personalisation process. Our Personalisation Warranty only covers stamps that do now meet our quality standards. If you receive product whose stamp is defective, contact our Client Services Team as soon as possible. You must contact our team within 14 days or when your order has been received. Please be advised that any defective pieces will be replaced or in-store credited, not refunded. Please note that with prolonged use, personalised monograms may fade. This is not a manufacturing fault and is considered general wear and tear.
PRE-ORDER
All pre-order items are a reservation of the product and will be dispatched from our Fulfillment Centre. Shipping details for all pre-ordered products will be displayed on our product pages and/or in your shopping cart prior to purchase. Your confirmation email following order placement will also notify you of estimated shipping time frames for pre-ordered products. We are unable to split orders even if you have selected an additional item that isn't on pre-order. Your order will ship entirely when all items are available and in stock. Expected shipping and delivery times for pre-orders are an estimate only. You will be notified of any changes in expected shipping and delivery timelines. In the event you wish to cancel a pre-order, contact our Client Services Team to proceed.
CONTACT ENQUIRES
All customer enquiries can be made to our Client Services Team at info@maisondesabre.com. Enquiries will be responded to within a period of 24-48 business hours. For PR and collaboration enquiries, contact community@maisondesabre.com.
USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation
(1) to maintain any comments in confidence
(2) to pay compensation for any comments.
(3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion is unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms.
INTELLECTUAL PROPERTY
MAISON de SABRÉ use the words ‘MAISON de SABRÉ’ as a trademark in Australia ("Trademark"). You are not permitted to use the Trade Mark or any other trademarks which belong or are licensed to MAISON de SABRÉ or any of MAISON de SABRÉ’s Intellectual Property which includes but is not limited to copyright material, confidential information, designs and other content located on the Website without MAISON de SABRÉ’s prior written authorisation. The information, images and text on the Website are copyrighted to or licensed to MAISON de SABRÉ. Trademarks used on the Website to describe other companies and their products or services are trademarks that belong to or are licensed to those companies ("other Trademarks"). The other Trademarks are displayed on the Website to provide information to you about other products or services which are used by MAISON de SABRÉ via the Website. You agree not to download, copy, reproduce or in any way use the other Trademarks without authorisation from the owner/s of the other Trademarks. You acknowledge that you are expressly prohibited from using/promoting/marketing the phrase "MAISON de SABRÉ" or any part of the Website domain name without the written consent of MAISON de SABRÉ.
INFORMATION AND LIABILITY
You acknowledge that MAISON de SABRÉ is not liable or responsible for any errors or omissions in the content of the Website. The information contained on the Website is provided for general information purposes only. MAISON de SABRÉ makes no warranties as to the accuracy, completeness or health risks in relation to the recommendations, information or material contained on the Website. You acknowledge that there are risks associated with using the internet and to the fullest extent permitted by law, MAISON de SABRÉ or its affiliates or subsidiaries are not liable for any direct or indirect damages or losses arising by way of your use or access to the Website. You acknowledge that MAISON de SABRÉ makes no warranty that the Website will meet your User requirements or that the information contained on the Website or your use of the Website will be uninterrupted, timely, secure, error-free, accurate, virus-free or compliant with legislation or regulations. You acknowledge and agree that MAISON de SABRÉ has no liability of any kind either express or implied with respect to any claims arising in any way from your use of the Website, by virtue of the information provided or contained on the Website. You acknowledge that MAISON de SABRÉ may from time to time improve or make changes to the Website to upgrade the security on the Website, update information on the Website or for any other reason in MAISON de SABRÉ’s sole discretion. You acknowledge that you are responsible for ensuring the protection of your electronic equipment when accessing or browsing the Website and unreservedly hold MAISON de SABRÉ harmless with respect to damage sustained to your electronic equipment or losses incurred by you as a result of the Website.
MdS SMS SERVICE
By consenting to MAISON de SABRE’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of MAISON de SABRE through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, and other marketing offers (e.g., cart reminders).
You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with MAISON de SABRE. Your participation in this program is completely voluntary.
We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.
You may opt-out of the Service at any time. Click the unsubscribe link (where available) in any text message to cancel. You’ll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other MAISON de SABRE mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.
The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.
To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.
We respect your right to privacy. For Service support or assistance, email contact@maisondesabre.com
PRIVACY
MAISON de SABRÉ is committed to preserving the privacy of its Users and will ensure that all personal information collected will be kept secure and in accordance with any applicable privacy laws. By using the Website, you agree to provide certain personal information necessary to utilise the Website to its full capability. Whilst MAISON de SABRÉ agrees to ensure that all personal information is kept secure, it reserves the right to cooperate fully with any law enforcement authorities relating to any lawful request for the disclosure of personal information of its Users. You acknowledge that you have read and agree to the terms of MAISON de SABRÉ’s Privacy Policy.
USE OF WEBSITE
You acknowledge that your use of the Website is undertaken at your own risk and you unreservedly indemnify MAISON de SABRÉ from any responsibility in respect of information or content listed on the Website or any linked Websites not controlled by MAISON de SABRÉ. You agree not to engage in any activity that is disruptive or detrimental to the operation or function of the Website. You are prohibited from posting or transmitting unlawful, threatening, defamatory, obscene, or profane material on the Website. MAISON de SABRÉ may prevent you from accessing the Website if in MAISON de SABRÉ’s sole opinion you have violated or acted inconsistently with the Terms.
Rakuten Advertising may collect personal information when you interact with our digital property, including IP addresses, digital identifiers, information about your web browsing and app usage and how you interact with our properties and ads for a variety of purposes, such as personalization of offers or advertisements, analytics about how you engage with websites or ads and other commercial purposes. For more information about the collection, use and sale of your personal data and your rights, please use the below links.
Privacy Policy : https://rakutenadvertising.
Your Rights/Opt Out : https://rakutenadvertising.
WEBSITE STORE
You acknowledge that items that are advertised on displayed on the Website may not be available to purchase at the time you access the Website. All prices on the Website are in Australian dollars (AUD) and include applicable Goods and Services Tax (GST). The risk of loss and title for products purchased on the Website by you passes to you upon our delivery of the products to the carrier.
SECURITY
MAISON de SABRÉ may use technology to improve security on the Website. You are responsible for reading the Terms of use.
VIRUSES
MAISON de SABRÉ endeavours to ensure the use of the best technology to protect its Users but accepts no responsibility in relation to any damage to any electronic equipment used by you, including mobile devices, as a result of your use of the Website. You acknowledge that you are responsible for ensuring the protection of your electronic equipment and unreservedly indemnify MAISON de SABRÉ from any responsibility in respect of damage to any electronic equipment as a result of your use of the Website.
GENERAL
If any part of the Terms is held to be illegal or unenforceable, you authorise MAISON de SABRÉ to amend or sever that part of the Terms to make that part legal and enforceable or to ensure that the remaining parts of the Terms remain in full force and effect. You acknowledge that MAISON de SABRÉ may vary the Terms and you agree to be bound by that variation from that time when that variation is made. You understand that it is your responsibility to regularly check the Terms so that you are aware of any variations which apply. Your continued use of the Website constitutes your agreement to the Terms and any variations to the Terms.